*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:#f5f7f9;color:#17202a}.app{display:flex;min-height:100vh}.sidebar{width:245px;background:#102f32;color:#fff;padding:22px 16px;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0}.logo{display:flex;align-items:center;gap:10px;font-weight:700;font-size:16px;margin-bottom:35px}.logo span,.brand-mark{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;background:#f2c94c;color:#102f32;font-weight:900}.logo small{font-weight:400;opacity:.65}.sidebar nav{display:grid;gap:6px}.sidebar a{color:#dce9e9;text-decoration:none;padding:11px 12px;border-radius:9px}.sidebar a:hover,.sidebar a.active{background:rgba(255,255,255,.1);color:#fff}.sidebar .logout{margin-top:auto;background:rgba(255,255,255,.06)}.main{margin-left:245px;width:calc(100% - 245px);padding:28px}.topbar{display:flex;justify-content:space-between;align-items:center;margin-bottom:25px}h1,h2{margin:0 0 6px}h1{font-size:27px}h2{font-size:18px}.muted{color:#6d7a7b;margin:0}.user-pill{background:#fff;border:1px solid #e2e7e7;padding:9px 13px;border-radius:10px;font-size:14px}.user-pill span{color:#718080;margin-left:7px}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:16px;margin-bottom:20px}.stat-card{background:#fff;border:1px solid #e4e9e9;border-radius:14px;padding:20px;box-shadow:0 5px 20px rgba(20,40,40,.04)}.stat-card span{display:block;color:#748080;font-size:13px}.stat-card strong{display:block;font-size:30px;margin-top:8px}.panel{background:#fff;border:1px solid #e4e9e9;border-radius:14px;padding:20px;box-shadow:0 5px 20px rgba(20,40,40,.04);margin-bottom:20px}.panel-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:18px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:13px 10px;border-bottom:1px solid #edf0f0;font-size:13px;white-space:nowrap}th{color:#738080;font-weight:600}.empty{text-align:center;padding:30px;color:#788686}.badge{display:inline-block;padding:5px 8px;border-radius:999px;background:#edf3f3;font-size:11px;color:#466060}.priority-high{background:#fff0d6}.priority-urgent{background:#ffe0e0;color:#9a2525}.btn{border:0;border-radius:9px;padding:10px 14px;font-weight:700;cursor:pointer}.btn.primary{background:#0f7777;color:#fff}.btn.primary:disabled{opacity:.55;cursor:not-allowed}.btn.full{width:100%;margin-top:10px}.grid-2{display:grid;grid-template-columns:1.4fr .8fr;gap:20px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px}label{display:block;font-size:13px;font-weight:700;margin:13px 0 6px}input,select,textarea{width:100%;border:1px solid #d8e0e0;border-radius:8px;padding:10px 11px;background:#fff;font:inherit;outline:none}input:focus,select:focus,textarea:focus{border-color:#0f7777;box-shadow:0 0 0 3px rgba(15,119,119,.08)}.alert{padding:12px 14px;border-radius:9px;margin-bottom:16px;font-size:13px}.alert.danger{background:#ffe8e8;color:#8b2424}.alert.warning{background:#fff4d9;color:#755b19}.alert.success{background:#e5f6ee;color:#17603f}.login-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#edf6f5,#f7f7f7)}.login-card{width:min(420px,92vw);background:#fff;border:1px solid #e3e9e9;border-radius:18px;padding:35px;box-shadow:0 20px 60px rgba(15,47,50,.12)}.login-card .brand-mark{margin:0 auto 18px}.login-card h1{text-align:center}.login-card>.muted{text-align:center;margin-bottom:25px}.login-card small{display:block;text-align:center;margin-top:22px}.login-card form label{margin-top:14px}@media(max-width:900px){.sidebar{width:72px;padding:18px 10px}.sidebar .logo div,.sidebar nav a:not(.active),.sidebar .logout{font-size:0}.main{margin-left:72px;width:calc(100% - 72px)}.stats{grid-template-columns:repeat(2,1fr)}.grid-2{grid-template-columns:1fr}}@media(max-width:600px){.main{padding:18px}.stats{grid-template-columns:1fr 1fr}.user-pill{display:none}.form-row{grid-template-columns:1fr}}

/* Phase 2 ticketing components */
a.ticket-link{color:inherit;text-decoration:none}a.ticket-link:hover{text-decoration:underline;color:#0f766e}.filters{display:grid;grid-template-columns:2fr repeat(3,1fr) auto auto;gap:10px;margin-bottom:18px}.filters input,.filters select,.filters button{min-width:0}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}label{display:block;font-weight:600;margin:0 0 16px}input,select,textarea{width:100%;box-sizing:border-box;margin-top:7px;padding:11px 12px;border:1px solid #d7dde5;border-radius:10px;background:#fff;font:inherit;color:#1f2937}textarea{resize:vertical}.actions{display:flex;gap:10px;justify-content:flex-end;margin-top:16px}.btn{text-decoration:none;display:inline-flex;align-items:center;justify-content:center;border:1px solid #d7dde5;background:#fff;color:#1f2937;border-radius:10px;padding:10px 14px;cursor:pointer;font-weight:700}.btn.primary{background:#0f766e;border-color:#0f766e;color:#fff}.btn.full{width:100%}.alert{padding:12px 14px;border-radius:10px;margin:0 0 18px}.alert.success{background:#ecfdf5;color:#065f46;border:1px solid #a7f3d0}.alert.error{background:#fef2f2;color:#991b1b;border:1px solid #fecaca}.ticket-layout{display:grid;grid-template-columns:minmax(0,2fr) minmax(280px,1fr);gap:20px}.message{border:1px solid #e5e7eb;border-radius:12px;padding:15px;margin-bottom:14px;background:#fff}.message.outbound{background:#f0fdfa;border-color:#99f6e4}.message-head{display:flex;justify-content:space-between;gap:15px;margin-bottom:10px;font-size:13px}.message-head span{color:#6b7280}.message-body{line-height:1.6;white-space:normal}.note{padding:12px;border-radius:10px;background:#fff7ed;border:1px solid #fed7aa;margin-bottom:10px}.note>span{float:right;color:#6b7280;font-size:12px}.note p{margin:8px 0 0;line-height:1.5}.attachment{padding:8px 0;border-bottom:1px solid #eee;font-size:14px}.attachment small{color:#6b7280}.log{padding:9px 0;border-bottom:1px solid #eee}.log strong{display:block;font-size:13px}.log small{color:#6b7280}.log p{margin:4px 0 0;font-size:13px}.muted{color:#6b7280}.empty{text-align:center;padding:30px;color:#6b7280}
@media(max-width:1000px){.ticket-layout{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr}.form-grid{grid-template-columns:1fr}}
@media(max-width:650px){.filters{grid-template-columns:1fr}.actions{justify-content:stretch}.actions .btn{flex:1}}
.sla-box p{margin:7px 0;font-size:13px}.sla-box strong{color:#334}.ticket-sla-breach{color:#9a2525;font-weight:800}